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About

Heritage House Gifts is committed to customer service. “Do it right the first time!” is our motto. We take pride in producing top quality workmanship on all the things we do.

Heritage House Gifts started out as James Frames & Trophies in 1991 by Barb James. Originally operating as a home-based business we moved into our first retail location in the Bay Cedar Plaza in Cobble Hill in 1999. In 2000 we purchased long time Cowichan Valley trophy business, Trident Trophy, incorporated their strong tradition of customer service and moved forward from here. With this growth we added our first employee in 2000.

In 2005 we relocated the business to our current Brick & Mortar location in Duncan, BC. In 2006 Heritage House purchased their first Epilog Laser engraver.

In 2010, John retired after a 31 year career in policing and firefighting, and joined Barb in the business. Heritage House expanded to our second location in Victoria, BC. Staff expanded to five. We soon outgrew our original location in Victoria and as such, necessitated a move. In 2012, we opened in our new location in the Reflections Building on Veterans Memorial Parkway in Victoria BC.

In 2015 we expanded our business to incorporate our unique giftware line, expanded our shops to include the new phase of the business. We now have 4 laser systems incorporating the best laser engraving technology with our highly trained technicians at both locations. We use sustainable, locally sourced wood to make our pieces.

Barb James

Barb James

Owner & General Manager

Barb’s leadership and attention to detail has meant steady growth for the company and a loyal customer following. Barb also does payroll and manages the overall operation of the business.

Becky James

Becky James

Manager, Engraving Technician

Becky has worked at Heritage House since 2006. Becky, a laser & machine engraving technician, also manages the day to day operations of the Duncan Shop and does the inventory and ordering for both shops.

Corbett Young

Laser Engraving Technician, Giftware Expert, Front End

Corbett joined the team in 2016. Corbett works at the Duncan location as a laser technician and supports the front-end retail aspect of the business.

John James

John James

Marketing, Laser and Machine Engraving Technician

John came on board with Heritage House Trophies & Awards after a 30 year career as a police officer & firefighter. John looks after the Victoria operation and manages the marketing and website areas of the business.

Elliott Dickson

Laser Engraving Technician, Graphic Design

Elliott has a talented and extensive background in digital art & graphics. A graduate of UVic, we are pleased to have Elliott on the team!

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